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It’s 2 AM. A tenant is calling about a leak.

Penstock answers it, sorts the urgent from the routine and keeps work orders, vendors and rent reminders moving, so you’re not the 24-hour help desk. For property managers and landlords in the Fraser Valley and Metro Vancouver.

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A normal day of managing units.

Tick the ones that happened to you this week. Be honest, nobody’s watching.

WHICH SOUNDS LIKE YOU?

The same day, with Penstock.

Same five moments. Nobody waited on you.

  1. YOU TICKED THIS

    A tenant calls. Water under the kitchen sink. You find the voicemail at 7.

    Answered at 2:10. It matched your urgent rule, texted your on-call plumber and told the tenant when to expect him. You slept.

    Call answering
    TEXTED TO YOUR ON-CALL PLUMBER

    URGENT · Unit 4B, 1180 Oak St. Leak under the kitchen sink, still dripping. Maria is home and can let you in.

  2. YOU TICKED THIS

    Three maintenance requests: one text, one email, one voicemail.

    All three landed as work orders, each with the unit, the photos and when the tenant is home.

    CRM & systems setup
    WORK ORDER #214

    Unit 2C · Bathroom fan not working · 2 photos · Tenant home after 4 PM, OK to enter with notice.

  3. YOU TICKED THIS

    Back and forth with the electrician and the tenant to find a time for 2C.

    The tenant picked a time, written notice of entry went out early enough to count, and the electrician got the details. You got a text when it was done.

    Follow-up automation
    NOTICE OF ENTRY · SENT TO SAM IN 2C

    Thursday, October 22 at 10 AM. Reason: an electrician will repair the bathroom fan. Thanks, Sam.

  4. YOU TICKED THIS

    Rent for 3A is late. Again.

    A friendly reminder went out on the 2nd, in your words, with how to pay. Paid on the 3rd.

    Rent & invoice reminders
    TEXTED TO JORDAN IN 3A, AS YOU

    Hi Jordan, a quick reminder that October’s rent was due on the 1st. Let me know if anything’s come up.

  5. YOU TICKED THIS

    Owner updates to write, and the same questions from owners about their units.

    Each owner’s monthly update was drafted from the month’s rent and work orders. You read it and hit send.

    AI agents & automation
    DRAFT FOR THE OWNER OF 4B

    October: rent paid on the 1st. One repair, a kitchen sink leak, fixed the same night. No other issues.

Same day. Fewer calls. Nothing slipped.

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The people, businesses and messages here are made up, to show the idea. Yours are written with you, in your words, and you approve them before anything goes out.

What it won’t do.

Honest limits, so nothing surprises you, your tenants or your owners.

  • Won’t approve repairs or spend money

    Above the limit you set, it asks you first.

  • Won’t decide disputes, deposits or evictions

    Those always come to you.

  • Won’t give tenants legal advice

    It sticks to the facts of their unit and your policies.

  • Won’t walk in unannounced

    Visits are booked with written notice of entry. Only a real emergency skips it.

  • Won’t handle a fire or gas leak alone

    Callers are told to call 911, and you’re alerted right away.

  • Won’t pretend to know

    When it isn’t sure, it says so, takes a message and tells you.

Everything else, it handles. Anything it shouldn’t, it hands to you.

  1. One call.

    Twenty minutes walking me through how tenant calls, requests, vendors and rent work today. That’s most of your part done.

  2. First fixes live in under 48 hours.

    Usually the after-hours line and your urgent rules first. You read every message before it goes live.

  3. I keep it running.

    Every month: calls, requests and how fast they were handled, plus new units, vendors and rules as your portfolio grows.

Questions, answered.

Can it tell a real emergency from a dripping tap?

You set the rules: what’s urgent (a leak, no heat, a lockout), who gets called for each, and at what hours. Everything else becomes a work order for the morning.

What if a tenant wants a real person?

It puts them through to you or whoever’s on call, or promises a callback, and texts you the details either way. Anything it can’t handle comes straight to you.

Does it handle notice of entry?

Yes. When a visit is booked, the tenant gets written notice with the date, the time and the reason, timed to count as at least 24 hours (and no more than 30 days) ahead, for entry between 8 AM and 9 PM, as BC’s Residential Tenancy Act requires. Emergencies are the exception, and a tenant can always agree to a time on the spot.

Do I need new property management software?

No. It works with your current setup, or a new system if you need one. If requests live in a spreadsheet and your inbox today, that’s a fine place to start.

Will rent reminders sound like a collections agency?

No. They’re written with you, in your words, sent on the days you choose, and they stop the moment rent is paid. Anything tricky comes to you.

What about tenants’ personal information?

It stays in your systems and is only used to run your properties. Calls are recorded and transcribed so you have a record, and you choose how long things are kept.

How much of my time does setup take?

About an hour, all in. A 20-minute call, a few logins, and a quick read of the messages before they go live.

See what you could take off your plate.

Book a 20-minute call. You'll leave knowing where time and money slip away, and what's worth automating first, whether you work with us or not. If we go ahead, your first fixes are usually live within 48 hours.

Liam Murrin · Founder · Chilliwack, BC

I set up every system myself, and I'm who you'll talk to on the call. Twenty minutes, no pitch deck, no pressure.

Penstock Digital20-minute discovery call
20 min · phone or Google Meet

Times shown in Pacific time

Not ready to book? Email me one task you'd happily never do again. I'll write back with how I'd take it off your plate.

Like retyping quotes into the accounting app, chasing the same invoice three times, or texting crews tomorrow's schedule.