Book a call

Stop being the help desk.

A number your team can text or call when they’re stuck. It answers from your own guides, price book and policies, talks them through the job, sends the training video, and only passes you what really needs you.

Book a call Call us, it'll pick up

ILLUSTRATIVE EXAMPLE · PICK A QUESTION

  1. ASKED
  2. LOOKED IT UP
  3. ANSWERED

ANSWERED

01 · THE CALL

TY · NEW HIRE · CALLING · 8:05 AM

I’ve never measured for a deck. Can you walk me through it?

02 · WHERE IT LOOKED

Deck guide · measuring

Along the house wall first, then out to the far edge. Height to the ground for the stairs. Photo every number.

03 · TALKED THROUGH IT

Sure. Start along the house wall and read me the number. Good. Now from the wall out to the far edge. Last one: the height to the ground, for the stairs.

VIDEO TEXTED · MEASURING A DECK · 1:40

The businesses, people and answers here are made up, to show the idea. Yours come only from your own guides, policies and training videos, and anything it can't answer comes to you.

Every question still ends up on your phone.

Where the gate code is, which stain to use, how to rebook a no-show. Each one takes a minute, but they come all day, usually while you’re in the middle of something else. The answers already exist. They’re just in your head, or buried in a folder nobody opens.

Like texting the person who knows.

  • Hands full? Call, and it talks you through the job one step at a time, then texts the training video. No app needed.

  • It only answers from what you give it: guides, price book, policies, job notes. Every answer says where it came from.

  • Approvals, pay, safety calls and anything it isn’t sure of come straight to you, and the person is told you’ve been asked.

  • Crew, office and managers each get what their role should see. Private details stay private.

  • When you answer something it couldn’t, that answer is saved, so the next person gets it straight away.

  • The questions that come up most show where the guides are thin. We go through them with you every month.

  1. Calls
  2. Follow-up
  3. Payments
  4. Leads
  5. Systems
  6. Automation
  7. Training
  8. Answers

It answers from your guides, so it works best with SOPs & training behind it.

  1. Discovery call

    20 minutes on the questions your team asks you most, and where the answers live now.

  2. Set up

    We gather your guides, price book and policies, set who can ask what, and test it on the real questions your team asks.

  3. We run it

    We keep it current as your guides change, fix anything it gets wrong, and go through what people asked with you every month.

Questions, answered.

What if it doesn’t know the answer?

It says so and asks you. It never guesses. Once you reply, it can use that answer the next time someone asks.

What do I need to give you?

Whatever you already have: guides, checklists, a price list, policies, even old texts and emails where you have answered the same questions before. If it isn’t written down yet, we can help with that too.

Can they call it instead of texting?

Yes. The same number takes calls. Someone up a ladder or new to a task can ask out loud, get talked through it one step at a time, and get the guide or training video texted to them afterwards.

Who can text or call it?

Only the numbers you add. Each person gets answers suited to their role, and when someone leaves, they are taken off.

Can my team ask in other languages?

Yes. They can ask in the language they are most comfortable in and get the answer back in that language.

Is our information safe?

It only uses the documents you choose, on services that don’t train on your data. Every question and answer is logged, so you can see what was asked and what it said.

See what you could take off your plate.

Book a 20-minute call. You'll leave knowing where time and money slip away, and what's worth automating first, whether you work with us or not. If we go ahead, your first fixes are usually live within 48 hours.

Liam Murrin · Founder · Chilliwack, BC

I set up every system myself, and I'm who you'll talk to on the call. Twenty minutes, no pitch deck, no pressure.

Penstock Digital20-minute discovery call
20 min · phone or Google Meet

Times shown in Pacific time

Not ready to book? Email me one task you'd happily never do again. I'll write back with how I'd take it off your plate.

Like retyping quotes into the accounting app, chasing the same invoice three times, or texting crews tomorrow's schedule.